Retention suite meets AI voice recovery
Churnkey retries and emails. Quitlo calls.
Churnkey is a retention suite with cancel flows, email dunning sequences, SMS, in-app Failed Payment Walls, and Precision Retries (ML-optimized retry timing). Strong cancel flow product. Every recovery channel they offer is passive: emails the customer might not open, retries that only work if the original card is valid, in-app walls the customer sees only if they log in. No phone calls.
Feature comparison
Feature
Churnkey
Quitlo
AI voice calls for recovery
Smart retries
Email dunning
SMS recovery
In-app paywall
Failure-reason-aware messaging
Secure payment link via email
Voicemail detection
Structured Slack reports
Cancel flow widget
Churn analytics
Time-zone-aware calling
AI disclosure compliance
Free tier
Starting price
Starting price
$250/mo (Starter) to $825/mo (Intelligence)
$0 upfront / $349/mo
What Churnkey does well
- Complete retention suite: cancel flows, email dunning, retries, and analytics in one platform
- Precision Retries ML engine optimizes retry timing for soft declines
- Strong cancel flow builder with dynamic offers, pauses, and downgrades
- Free tier for companies under $25K MRR
- Failed Payment Wall forces updates when customers log in
Where Quitlo differs
- AI voice calls: the only active recovery channel. Reaches customers who ignore emails and never log in
- Failure-reason-aware conversations: AI knows the difference between an expired card and insufficient funds
- Secure payment link sent via email and SMS after the call identifies the issue
- Structured Slack summary after every call with outcome, reason, and next steps
- Performance pricing available: $0 upfront, pay only for recovered revenue
- No overlap with existing dunning. Quitlo calls after your email sequence finishes
Who should use what
Choose Churnkey if you
- Cancel flow optimization is your primary need
- You want an all-in-one retention suite with analytics, email dunning, and retries
- You are under $25K MRR and want a free tier to start
- Most of your failed payments are soft declines that better retry timing can solve
- You need churn analytics alongside recovery in one dashboard
Choose Quitlo if you
- You already have dunning emails running and want to recover the payments they miss
- Hard declines (expired cards, closed accounts) represent a meaningful share of your failures
- You have 50+ failed payments per month and need an active recovery channel beyond email
- You want structured Slack reports from every recovery attempt
- You want performance pricing: $0 upfront, pay only for recovered revenue
The Quitlo Difference
Churnkey optimizes passive recovery channels: retries, emails, SMS, in-app walls. Quitlo adds the active channel they are missing. When all the passive channels fail, the AI calls the customer, explains the failed payment, and sends a secure link to update their card.
Frequently asked questions
Churnkey is a retention suite with cancel flows, email dunning, and Precision Retries. Quitlo is AI payment recovery that calls customers by phone when email and retries fail to recover the payment.
Churnkey starts at $250/mo (Starter), $700/mo (Core), and $825/mo (Intelligence). Quitlo starts at $349/mo for payment recovery, or $0 upfront with performance pricing for early customers.
No. Churnkey uses email, SMS, in-app Failed Payment Walls, and Precision Retries. There is no voice or phone channel. Quitlo adds the voice layer that Churnkey does not offer.
Yes. Quitlo calls customers after Churnkey's email sequence and retries have run. The two products cover different stages of the recovery funnel without overlap.
Precision Retries is Churnkey's ML-powered retry engine that picks optimal times to retry failed charges. It recovers payments that would have succeeded anyway with better timing, but cannot recover payments requiring a new card number.
Use Churnkey if you need a full retention suite with cancel flows and analytics. Use Quitlo if your dunning emails and retries are already running and you want to recover the payments they miss with AI voice calls.
Email-only dunning recovers 30-40% of failed payments. Adding AI phone calls pushes total recovery above 50%. The combination of both channels outperforms either one alone.
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