Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Quitlo (“Service,” “we,” “us,” or “our”), operated by Quitlo (“Company”). By accessing or using the Service, you agree to be bound by these Terms.

1. Service Description

Quitlo is an automated churn intelligence service that:

• Connects to your Stripe account via read-only OAuth to detect subscription cancellation events
• Conducts AI-powered voice calls with your cancelled customers to understand their reasons for leaving
• Analyzes call transcripts and delivers structured insights to your connected Slack workspace or dashboard

The Service is designed for business-to-business use by SaaS companies and subscription-based businesses.

2. Account Registration

To use Quitlo, you must:

• Create an account with a valid email address
• Provide accurate and complete registration information
• Be at least 18 years old
• Have the authority to bind the entity you represent to these Terms

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Authorized Use

By connecting your Stripe account to Quitlo, you represent and warrant that:

• You are the authorized owner or administrator of the connected Stripe account
• You have the legal authority to initiate automated calls to your customers
• Your terms of service or privacy policy with your customers permits automated follow-up communication for service improvement purposes, including AI-generated voice calls
• You will comply with all applicable laws regarding automated calling, including but not limited to the Telephone Consumer Protection Act (TCPA) in the United States and the General Data Protection Regulation (GDPR) in the European Union

You are responsible for ensuring that your use of Quitlo complies with your own customer agreements and applicable laws in your jurisdiction. Quitlo provides tools and templates to assist with compliance, but does not provide legal advice.

4. AI Voice Calls

Quitlo's AI voice agent will:

• Identify itself as an AI assistant at the beginning of every call
• State that it is calling on behalf of your company
• Provide an immediate opt-out option for the call recipient
• End the call promptly if the recipient requests it
• Never attempt to sell, retain, or persuade the customer to return — calls are strictly for feedback collection

Call recordings and transcripts are stored securely and used solely for the purpose of generating insights delivered to your account. Quitlo does not use call content for training AI models unless you explicitly opt in to such use.

5. Third-Party Integrations

Stripe

Quitlo accesses your Stripe account via Stripe Connect OAuth with read-only permissions. We access:

• Subscription cancellation events
• Customer contact information (name, email, phone number if available)
• Subscription and product metadata

We do not access, view, or store payment card numbers, bank account details, or billing amounts.

Slack

Quitlo posts messages to your designated Slack channel using a bot token obtained via Slack OAuth. We access:

• Permission to post messages to the channel you select
• Channel list (to let you choose a destination channel)

We do not read your existing Slack messages or access channels other than the one you designate.

Authentication Provider

Account authentication is handled by Clerk, a third-party authentication service. Your authentication data is subject to Clerk's privacy policy and terms of service.

6. Free Trial and Payment

Free Trial

New accounts receive 5 free AI calls with no credit card required. Free trial calls include full functionality — there are no feature limitations during the trial.

Paid Subscription

After the free trial, continued use requires a paid subscription at the current published rate. Payment is processed via Stripe. Subscriptions are billed monthly and renew automatically until cancelled.

Cancellation

You may cancel your subscription at any time through the billing portal accessible from your dashboard settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• No further calls will be initiated after the subscription expires
• Your data (call history, transcripts, analysis) remains accessible for 90 days after cancellation
• After 90 days, data is permanently deleted unless you request earlier deletion

Refunds

We offer a 30-day money-back guarantee on your first month. If you are not satisfied within the first 30 days of your paid subscription, contact us for a full refund. Refunds after the first 30 days are not available.

7. Acceptable Use

You agree not to:

• Use Quitlo to harass, spam, or repeatedly contact individuals who have opted out
• Connect Stripe accounts you do not own or have authorization to use
• Attempt to circumvent usage limits or free trial restrictions
• Use the Service for any purpose other than business feedback collection
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or redistribute access to the Service without written permission
• Upload malicious code or attempt to compromise the security of the Service

8. Data Ownership

• Your data: You retain all rights to your customer data, call transcripts, and analysis results. Quitlo processes this data on your behalf as a data processor.
• Aggregated data: Quitlo may use anonymized, aggregated data (with no personally identifiable information) for product improvement and industry benchmarking. No individual customer data or company-specific information will be identifiable in aggregated data.
• Export: You may request an export of all your data at any time by contacting support.

9. Service Availability

Quitlo aims for high availability but does not guarantee uninterrupted service. We are not liable for:

• Temporary unavailability due to maintenance, updates, or infrastructure issues
• Failures in third-party services (Stripe, Slack, voice infrastructure providers)
• Calls that are not answered, declined, or disconnected by the recipient
• Inaccuracies in AI-generated analysis or transcription

10. Limitation of Liability

To the maximum extent permitted by law, Quitlo and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid to Quitlo in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Quitlo from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any claim by a third party (including your customers) related to calls made through the Service

12. Modifications

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Termination

We may suspend or terminate your access to the Service if:

• You violate these Terms
• Your payment fails and is not resolved within 14 days
• Your use of the Service poses a security risk or legal liability
• We are required to do so by law

Upon termination, your right to use the Service ceases immediately. Data retention follows the same 90-day policy as voluntary cancellation.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

15. Contact

For questions about these Terms:

Email: legal@quitlo.com
Website: quitlo.com/contact